Code of Conduct on Mortgage Arrears

Course Summary:

This 2 hour course aims to provide course attendees with an understanding of the revised Code of Conduct on Mortgage Arrears which became effective on 1st January 2011. This course will describe the basis and scope of the code. It takes a practical look at the arrears handling process and considers the timelines and documentation involved in processing arrears cases.

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Details:

 
Cost:

€220 (All training fees are VAT exempt)

 Alternative Payments:
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Course Outline :

The course outline is as follows:

• Basis and Scope of Code
• Treatment of Legacy Cases pre-2011
• The Arrears Support Unit and branch arrangements
• Systems and Training Requirements
• Provision of information to the borrower
• Mortgage Arrears Resolution Process [MARP]
  • What the MARP is and when it applies
  • MARP 1: Communication with the borrower
  • MARP 2: Financial Information
  • MARP 3: Assessment
  • MARP 4: Resolution
  • MARP 5: Appeals
• Repossessions and legal efforts
• Regulatory documentation requirements

Who Should Attend:

This course is designed for persons at all levels in financial institutions likely to have exposure to arrears cases, whether from general management or from specialised Arrears Support Units.