Course Summary:

The Consumer Protection Code (2012 Code) came into effect 1st January 2012 for regulated entities including banks, insurance and investment companies and intermediaries. The Code strengthens protections for consumers of financial institutions.

Bernard Sheridan, Director of Consumer Protection, commented, “Consumer protection is a key priority for the Central Bank and the publication of the revised Code is the culmination of a significant review and consultation process to strengthen the existing consumer protection framework. A range of significant enhancements have been made to the Code in order to address areas of concern and to ensure that consumers are adequately protected in their dealings with financial entities. These enhancements include additional protections for vulnerable consumers and stricter rules to prevent borrowers in arrears from being harassed.

This half day course aims to provide attendees with an understanding of the basis, scope and main provisions of the code including analysis of the increased protections for consumers. The course will also provide attendees with an understanding on how to practically implement the requirements of the Code.

Course Content:

  • General Requirements
  • Provision of Information
  • Knowing the Consumer and Suitability
  • Post-Sale Information Requirements
  • Rebates and Claims Processing
  • Arrears Handling
  • Advertising
  • Errors and Complaint Resolution
  • Records and Compliance

Course Outcome:

On completion of the course, participants will have an understanding of:

  • The key consumer protections that the Code puts on a Statutory basis
  • How to practically implement these requirements

Who should attend?

  • Directors (Executive & Non Executive)
  • Compliance Officers
  • Customer relationship staff & managers
  • Internal Audit


 €380 per attendee



Date Time Venue
Tuesday 14th November 2017 9.15 am - 1.15 pm  38/39 Baggot Street, Dublin 2







Alternative Payments:

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CPD details:

Institute of Bankers: Formal CPD Hours

QFA: 3.5 hours
CPD Member: 3.5 hours
RS CPD Member: 3.5 hours
LCOI: 3.5 hours
Chartered Banker: 3.5 hours
CeB (Certified Banker): 3.5 hours

Insurance Institute of Ireland: Formal CPD Hours

CPD Member: 3.5 hours for MCC Product Categories 4,5,6
ACII/FCII Chartered Insurance Institute CPD Scheme: 3.5 hours

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